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Patients willing to see someone other than their GP for quicker appointments, 65% ready to interact with GP surgeries online

Over 1,000 patients at three Berkshire surgeries responded to a recent survey about the services they’d like to see from their GP in future. Local residents are now being encouraged to share their views about a new primary care strategy before the survey closes at the end of November.

Clinical commissioning groups (CCGs) covering Newbury, Reading and Wokingham are asking people to share their views about a new local strategy which sets out the vision for GP primary care services over the next five years.

Findings so far show that around 65% of patients would be willing to interact with their practice online. This aligns with national trends in the number of people banking, shopping and paying bills online, and also figures from the Office for National Statistics which show that Berkshire residents are among the highest internet users in the country.

Local commissioners believe that one answer to current pressures on the NHS is that GPs will share their caseload in future with a clinical team - much in the same way that a hospital consultant will have a team working under their leadership. So far patients have confirmed that they’re willing to see other professionals and are ready to attend different types of consultation, such as telephone appointments.

The benefits of a wider clinical team and using technology to improve care are spelt out in the leaflet Our vision for developing GP primary care services, which is available at every GP surgery and online at www.healthnetwork-berkshire.nhs.uk

Local people in Wokingham borough are invited to read the leaflet and to share their views no later than 30th November. Full details of how to respond can be found on the Berkshire Health Network or via Healthwatch in Wokingham.

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Notes to editors:


1. The leaflet Our vision for developing GP primary care services in your area is available from the Berkshire Health Network and you are welcome to reproduce it in articles / social media channels :

2. Over 1,000 patients responded to a detailed survey which looked at both future needs of primary care and patient experience at three local surgeries. In addition to supporting the development of the primary care strategy, their feedback supports the procurement of new contracts at each surgery.

Survey findings for Priory Avenue and Circuit Lane surgeries
Survey findings for Shinfield Medical practice

3. The Office for National Statistics figures referred to in this news release were published in May 2015 and are available from the ONS website.

4. Interviewees available on request, please get in touch with the Berkshire West CCGs’ press office T: 07917 183365 / 07789 933 276

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