If you have a concern about any aspect of the service you have received, please contact the organisation responsible for providing your care so that they can work with you to put things right.
You can also contact your local Clinical Commissioning Group – the doctors, nurses and NHS staff who plan and fund local health services.
If you would like to give feedback or raise your concerns informally please call the Patient Advice and Liaison Service.
Patient Advice and Liaison Team (PACT)
King Edward V11 Hospital
St Leonards Road
Telephone: 0300 123 6258
Opening Times: Monday to Friday from 9am to 5pm (excluding Bank Holidays).
The Patient Advice and Liaison Service (PALS) provides free, informal, confidential help and advice for patients, carers and their families. We can provide information about local healthcare services, and aim to sort out problems quickly on your behalf in an informal, friendly manner. We also use your feedback to improve the quality of our services.
This service is provided by the NHS South, Central and West Commissioning Support Unit (CSU) on behalf of Wokingham CCG.
Other Local PALS
Every NHS Trust has a Patient Advice and Liaison Service (PALS). To ensure that your enquiry is resolved promptly please contact the most appropriate PALS team directly.
- If your enquiry is about services provided by the Royal Berkshire Hospital NHS Foundation Trust you can visit www.royalberkshire.nhs.uk. PALS can be contacted on 0118 322 8338 or by email at Talktous@royalberkshire.nhs.uk.
- If your concern relates to community or mental health services provided by Berkshire Healthcare NHS Foundation Trust you can visit their website at www.berkshirehealthcare.nhs.uk. PALS can be contacted on 0118 960 5027.
- For enquiries about South Central Ambulance Services you can contact their PALS team by ringing 0300 123 9280 or by email at: firstname.lastname@example.org.